INFINICORE PRODUCT WARRANTY

All Infinicore products are covered by a 90 day software and 12 month hardware warranty. To take advantage of the warranty related information and updates, customers are encouraged to register their products through the Infinicore Support Portal ( http://www.infinicoreinc.com/support.html). Details on the software and hardware warranty are outlined below.


Software Warranty

The standard warranty for software is 90 days. During the 90 day warranty period, customers are entitled to all software updates (bug fixes, maintenance releases and feature upgrades) for the particular software product. Customers can download the software updates through software update portal embedded in the device web interface or through the password protected Infinicore support web site. Users must create an account and register their device for access into the support portal.


Hardware Warranty

The standard warranty for the hardware is 12 months from the date of shipment by Infinicore and is a return and repair hardware service model. If a return merchandise authorization (RMA) is required during the 12 month period, Infinicore will work with customers to confirm the hardware problem and issue an RMA number to be used when customers ship the product to Infinicore. Customers will be responsible for all shipping costs incurred in returning the defective product to Infinicore. Products will be repaired or replaced within 4 weeks from receipt of the failed device by Infinicore. Infinicore will pay all shipping costs incurred in the shipment of the repaired or replaced product back to the Customer excluding any costs or fees associated with importation for shipments outside of the United States. If, however, Infinicore reasonably determines that the item is functional, the customer shall pay all transportation costs. If the defective product returned is not covered by the terms of the warranty or is out of warranty, then the customer is responsible for the cost of repair by Infinicore, including all shipping expenses.


Warranty Restrictions

(a) The hardware and software warranties do not apply if the product:
(b) Has been altered, except by an authorized Infinicore Incorporated employee or representative.
(c) Has not been installed, operated, repaired, or maintained in accordance with instructions supplied by Infinicore Incorporated.
(d) Has been subjected to unreasonable physical or electrical stress, misuse, negligence, accident, or damage caused by an Act of God.



Hardware Return Procedures

A defective item can only be returned if it references a return merchandise authorization (RMA) number issued by authorized Infinicore support personnel. To request an RMA number, customer must contact Infinicore technical support center via email (support@infinicoreinc.com) and fill an RMA request form.

An RMA request form and is required to fill out the following:

- Customer info: Company name, contact person & phone number
- Problem reporting date/time
- Reporting issue(s)
- Initial resolutions provided
- Date purchased
- Where the unit was purchased
- Copy of the invoice

Customer must email/fax the RMA request form to Infinicore. The Infinicore Service and Repair Center will then acknowledge with an RMA number. The RMA number must be included on the outside carton label of the returned item.